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Our Customer Service Promise serves as the basis of all interactions between the employees and customers.

The Maryland Police and Correctional Training Commissions pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience.
Click here to download a customer survey form
customer experience survey.

Attach the filled survey form in email and send it to mpctc.dpscs@maryland.gov