Leadership Development Institute

PSETC Sykesville

Fee: 30.00

Approval Code: Pending

This course is designed to identify habitual actions in the workplace that make it difficult for others to accomplish their work in a peaceful, timely fashion. Actions to prevent or manage difficult situations will be explored and techniques will be practiced.

PSETC Sykesville

Fee: 20.00

Approval Code: P46735

This is a 2-day, 14 hour course focusing on commercial and residential security. This course will incorporate crime prevention methods used to assist officers on how to educate residential and business community members on keeping their property safer by removing or minimizing the opportunity for a crime to be committed. This includes instruction on how to conduct a commercial and residential security survey along with a practical exercise and final test.

PSETC Sykesville

Fee: 30.00

Approval Code: P45234

This course is designed to enable the student to learn supervisory skills. Students will learn various techniques to modify work-related behavior and to motivate employees. Topics include: listening skills; communication skills; problem solving models; past leaders and leadership styles; documentation.

PSETC Sykesville

Fee: 30.00

Approval Code: Pending

This course is designed to allow the participants, who are law enforcement and public safety professionals, to learn about and become more aware of the complexities involved in conversations surrounding race and culture. Topics to be covered include culture and cultural script, data and trends in America, race in America, terminology, privilege, anti-racism, and courageous conversations.

PSETC Sykesville

Fee: 40.00

Approval Code: P50157

This course is designed to assist managers in developing the knowledge and skills to use the DiSC personality profile instrument to promote individual growth and group effectiveness. Topics to be covered include personality, personality assessment, the DiSC instrument, personal profile, DiSC patterns, using DiSC to promote individual development, and using DiSC to promote group effectiveness.

PSETC Sykesville

Fee: 30.00

Approval Code: P45233

This course is designed to enable the student to learn practical adaptive strategies for informing and influencing others that they can apply in their position as manager or supervisor. Topics to be covered include: communication styles, adapting personal communication style to a situation, techniques to influence others, and using communication to enhance morale and productivity.

PSETC Sykesville

Fee: 30.00

Approval Code: P45674

This course is designed to enable the student to learn the skills for effectively resolving conflict and confrontation in the workplace. This course examines a variety of resolution styles and negotiation techniques to plan and resolve interpersonal conflict with co-workers and staff. Topics to be covered include resolution and management styles, negotiation skills and techniques, causes and effects of conflict, and benefits of conflict management.

PSETC Sykesville

Fee: 30.00

Approval Code: Pending

This course for managers and supervisors is designed to provide knowledge and strategies to improve communication between remote workers and their managers. Topics to be covered include understanding the remote workplace, strategies for working from home, issues in working from home, and communicating with remote workers.

PSETC Sykesville

Fee: 30.00

Approval Code: P48513

This course is designed for the student who functions as a manager to learn the skills required to increase effectiveness when disciplinary action is taken to correct performance and to document progressive steps. The student will examine verbal counseling, written warnings, and the importance of detailed documentation. Topics to be covered include: discipline, the role of the supervisor, performance versus behavioral issues, and determining actions.

PSETC Sykesville

Fee: 30.00

Approval Code: P48514

This course is designed to enable the student to learn approaches and techniques for business coaching to enhance employee job performance that they can apply in their position as a manager or supervisor. Topics to be covered include: coaching versus training, coaching cycles, goal setting, coaching relationships, and the importance of communication.

PSETC Sykesville

Fee: 30.00

Approval Code: P48512

This course is designed to enable students to examine the benefits of creating and sustaining high performance teams. Participants will review the stages of team development and the approaches managers must take to motivate their teams. The course will focus on the importance and contribution of communication in successful teams. Topics to be covered include the stages of team development, tasks and responsibilities of team leaders and members, thinking styles and teams, and meeting facilitation.

PSETC Sykesville

Fee: 70.00

Approval Code: P46732

This course is designed to introduce the student to the Myers-Briggs Type Indicator and its application in a business environment. Topics to be covered include personality type, type and organizations, your type and your work, your type and others at work.

PSETC Sykesville

Fee: 30.00

Approval Code: P45228

This course is designed to enable the student, who is a manager or supervisor, to learn how to foster an environment that encourages creative problem solving and improvement and creating a healthy workplace where employees can constantly work to improve the way things are done. Topics to be covered include incorporating critical thinking elements throughout the workday, fostering questions and open discussion, creating diversity in work groups and discussions, and creating time to evaluate situations in order to make better decisions.

PSETC Sykesville

Fee: 30.00

Approval Code: P45230

This course is designed to enable the student to build and lead high performing teams in their position as manager or supervisor. Topics to be covered include: the basics of team dynamics, the stages of team formation, motivating teams, how to utilize individual strengths to bring out the best in all team members, using coaching and reinforcing skills as a catalyst for high performance and continuous improvement, and collaboration techniques.

PSETC Sykesville

Fee: 30.00

Approval Code: P45231

This course is designed to enable the student to learn to successfully serve as a mentor to another individual by providing fundamentals that will make the relationship more effective. Handouts, videos, presentations, discussions and case studies will provide skills and examples of mentoring best practices to participants.

PSETC Sykesville, MD

Fee: 30.00

Approval Code: P46734

This course is designed to enable the student, who works in an office setting, to learn about approaches to managing the many different priorities encountered in the workplace. Topics to be covered include tools and tips for prioritizing work, communicating needs and assessing urgency, and activities to highlight the importance of skillful time and priority management.

PSETC Sykesville

Fee: 30.00

Approval Code: P48511

This course is designed to provide public safety managers and supervisors with the tools to manage planned change in their teams and organizations. Participants will examine techniques to produce behavior that enables change, and strategies and models for dealing with resistance to change. This course stresses the role of communication in managing orderly change. Topics to be covered include Three-Phase Transition Model of Change, leadership tasks and responsibilities, change communication strategies, identifying and managing resistance to change, and change implementation tools.

PSETC Sykesville

Fee: 30.00

Approval Code: Pending

This course for managers and supervisors is designed to provide instruction on how to engage employees in a way that will motivate and retain them, and contribute to a successful work environment. Topics to be covered include the importance of engagement, types of motivation, rewards and recognition, motivating remote employees to keep them focused and engaged, and interpersonal relationships.

PSETC Sykesville

Fee: 30.00

Approval Code: P46738

This course focuses on understanding and improving the communication and interpersonal skills central to a supervisor’s effective interactions with their subordinates, peers and management. A model of the communication process is presented and selected communication skills are explored. A personality profile instrument is introduced, and the concept of personality type and its applications in improving interpersonal effectiveness are examined.

PSETC Sykesville

Fee: 30.00

Approval Code: P47847

This course is designed to assist law enforcement and public safety personnel with the opportunity to obtain an understanding of the new responsibilities, liabilities, and the changes that come with the conversion from officers to supervisors. Topics to be covered include: the principles of leadership, team building inside and outside of the facilities, problem resolution and decision making, and new responsibilities.

PSETC Sykesville

Fee: 30.00

Approval Code: P48673

This course is designed to assist participants, who are workers in a professional environment, in improving their sensitivity to, awareness, and appreciation of diversity in the workplace. Topics include: Culture, the ways in which attitudes and beliefs impact perceptions, the forms and impacts of diversity in the workplace, methods to promote an inclusive work environment, and ways to improve cross-cultural communications.

PSETC Sykesville

Fee: 30.00

Approval Code: P48618

This course is designed to enable the student to learn about the nature of conflict and to develop negotiation skills needed to resolve disputes when the desires of two individuals or groups appear incompatible. Topics to be covered include the nature of conflict and its sources, problem solving techniques in conflict situations, negotiation styles and skills for situational applications and conflict resolution.

PSETC Sykesville

Fee: 30.00

Approval Code: Pending

This course for managers and supervisors is designed to provide fundamental legal and policy information regarding Equal Employment Opportunity (EEO) and the Americans with Disabilities Act (ADA) and reasonable accommodations, as well as to define their roles and responsibilities in the areas. Topics to be covered include: federal and State of Maryland laws and policies regarding EEO and ADA; defining discrimination, harassment, disability, protected cases, and reasonable accommodation; and the roles and responsibilities of managers and supervisors relating to EEO and ADA.